Terms and Conditions

Home Watch North Devon

Last Updated: July 2026

1. About Us

Home Watch North Devon ("we", "our", "us") provides property inspection, key holding, contractor attendance and holiday let support services throughout North Devon.

By engaging our services, you agree to these Terms and Conditions.

2. Services

Services may include:

  • Property inspections

  • Vacant property checks

  • Key holding

  • Contractor attendance and access management

  • Holiday let support

  • Emergency attendance (where available)

  • Property condition reporting

Services will be provided with reasonable care and skill.

3. Property Inspections

Property inspections are visual inspections only.

Inspections do not constitute:

  • Building surveys

  • Structural surveys

  • Electrical inspections

  • Plumbing inspections

  • Professional engineering assessments

  • Insurance inspections

We will report visible issues identified during our visit but cannot guarantee that all defects, faults, leaks, infestations, security concerns, or maintenance issues will be detected.

4. Key Holding

Where keys are entrusted to Home Watch North Devon:

  • Keys will be stored securely.

  • We will take reasonable precautions to protect keys from loss or theft.

  • We accept no liability for losses arising from circumstances beyond our reasonable control, including criminal acts by third parties.

Clients are responsible for ensuring that keys provided are suitable and functional.

5. Contractor Attendance

Where we attend properties to provide access for contractors, tradespeople or service providers:

  • We act solely as the client's representative for access purposes.

  • We do not supervise, manage, certify, inspect or guarantee the quality of any contractor's work.

  • Responsibility for selecting, instructing and paying contractors remains with the client.

Any concerns regarding workmanship must be addressed directly with the contractor.

6. Holiday Let Support

We may provide support services to holiday let owners including property access, inspections and attendance.

We do not accept responsibility for:

  • Guest behaviour

  • Guest damage

  • Booking management

  • Loss of rental income

  • Online platform issues

  • Third-party service providers

Unless specifically agreed in writing.

7. Emergency Call-Outs

Emergency attendance is provided on a reasonable endeavours basis.

We cannot guarantee attendance within a specific timeframe due to:

  • Weather conditions

  • Road conditions

  • Staff availability

  • Other operational circumstances

8. Client Responsibilities

Clients agree to:

  • Provide accurate contact details.

  • Provide accurate property information.

  • Inform us of alarms, security systems and access procedures.

  • Notify us of any known issues affecting the property.

  • Ensure the property is adequately insured.

9. Liability

We maintain appropriate business insurance.

To the fullest extent permitted by law:

  • Our liability is limited to the amount paid by the client for the service giving rise to the claim.

  • We are not liable for indirect, incidental or consequential losses.

  • We are not liable for losses resulting from events outside our reasonable control.

  • We are not liable for pre-existing defects or conditions at the property.

Nothing within these Terms excludes liability where exclusion is prohibited by law.

10. Force Majeure

We shall not be liable for delays or failure to perform services resulting from circumstances beyond our reasonable control, including but not limited to:

  • Severe weather

  • Flooding

  • Fire

  • Power outages

  • Transport disruption

  • Government restrictions

11. Fees and Payment

Fees are payable in accordance with the pricing agreed with the client.

Payment may be required:

  • In advance

  • On completion of services

  • By monthly subscription

Late payments may result in suspension of services.

12. Cancellation

Clients may cancel scheduled services by providing reasonable notice.

Where appointments are cancelled at short notice, we reserve the right to charge for time already allocated.

Any subscription services may be cancelled with 30 days' written notice unless otherwise agreed.

13. Privacy

Personal information will be handled in accordance with our Privacy Policy and applicable UK data protection legislation.

We will not sell client information to third parties.

14. Complaints

Any complaint should be submitted in writing as soon as reasonably possible.

We will investigate complaints fairly and aim to respond within 14 days.

15. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

Home Watch North Devon

Email: homewatchnorthdevon@proton.me

Telephone: 07855258335

North Devon, England

Your local eyes. Your peace of mind.