Privacy Policy (UK GDPR Compliant)
Home Watch North Devon
Last Updated: July 2026
Home Watch North Devon is committed to protecting your privacy and handling your personal information responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Home Watch North Devon provides property checks, key holding, contractor attendance, and holiday let support services throughout North Devon.
For any questions regarding this Privacy Policy, please contact us using the details provided at the end of this policy.
2. Information We Collect
We may collect and process the following information:
Name
Address
Email address
Telephone number
Property details
Emergency contact information
Access instructions
Key holding records
Service history and reports
Photographs taken during property inspections
Payment and billing information
3. How We Use Your Information
We use your information to:
Provide our services
Schedule and manage appointments
Communicate with you regarding your property
Deliver inspection reports
Manage key holding services
Arrange contractor access
Process payments
Comply with legal obligations
Improve our services
4. Legal Basis for Processing
We process personal information under one or more of the following legal bases:
Performance of a contract
Legitimate business interests
Legal obligations
Consent where required
5. Property Inspection Photographs
As part of our services, we may take photographs of your property for reporting purposes.
These photographs are used solely for:
Documenting property condition
Identifying maintenance issues
Providing inspection reports
Supporting insurance or contractor discussions when requested
Photographs will not be shared publicly without your consent.
6. Sharing Your Information
We do not sell personal information.
We may share information with:
Contractors instructed by you
Professional advisers
Insurers
Regulatory authorities where required by law
Service providers who support our business operations
Any third parties receiving data are expected to handle it securely and lawfully.
7. Data Security
We take reasonable technical and organisational measures to protect personal information against:
Unauthorised access
Loss
Misuse
Disclosure
Alteration
While we take security seriously, no method of transmission or storage can be guaranteed as completely secure.
8. Data Retention
We retain personal information only for as long as necessary to:
Deliver our services
Meet legal obligations
Resolve disputes
Maintain business records
Information that is no longer required will be securely deleted or destroyed.
9. Your Rights
Under UK GDPR, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your data
Restrict processing
Object to processing
Request transfer of your data
Withdraw consent where applicable
Requests should be submitted using the contact details below.
10. Cookies and Website Data
Our website may use cookies and analytics tools to improve user experience and website performance.
For further information, please refer to our Cookie Policy.
11. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated revision date.
13. Contact Us
Home Watch North Devon
Email: homewatchnorthdevon@proton.me
Telephone: 07855258335
North Devon, England
If you are unhappy with how your personal information has been handled, you may contact the Information Commissioner's Office (ICO) via the ICO website.