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Terms and Conditions

1. General
1.1. The commissioning of the Home Watch by the Client to carry out House Sitting or Pet Visiting assignments, whether verbally or in writing constitutes acceptance of these Terms of Business.
1.2. The Company is follows the Data Protection Act and thus undertakes to treat all data about Clients, prospective Clients, Administrators, and prospective Administrators, as strictly confidential, unless all parties agree otherwise.
2.

Our Agreement

2.1. Home Watch agrees to supply Home Sitting or Pet Visiting services in accordance with the agreemen drawn up between the Client and Home Watch, which may include the care of pets and other animals owned by the Client; and the maintenance of house, greenhouse, garden plants and lawns all within reasonable limits.
2.2. The Company will continue to provide these services throughout the duration of the Agreement even if the original Administrator falls ill or be unable to continue on an assignment for what ever reason.
3. Payment
3.1. The Client agrees to settle the Company's invoice for such services one week prior to the commencement of the assignment, unless the assignment was booked at short notice; in such cases, the Client agrees to settle the Company's invoice before the assignment commences.
3.2. In respect to long-term or on-going assignments, invoicing of fees can be set up on a monthly basis.
3.3. If payment is not received in accordance with these Terms of Business, the Company will not be obliged to honour any previously agreed arrangements.
3.4. The Client is responsible for ensuring that neither the house and its environment, nor the work expected of the Administrator, present any avoidable or unusual risks recognised by the Health and Safety Executive.
3.5. Refunds will be considered for a Client's early return.
4. Rules of Employment
4.1. All Administrators are the Employees of the Company and all instructions to them must come from, or with the approval of, the Home Watch Management Personnel.
4.2. Administrators may not work for a Client, except through the Company. Infringement of this condition will jeopardise the Administrators's future work with the Company.
5. Insurance
5.1. Every reasonable measure is taken to ensure the integrity, probity, suitability and competence of the Administrators. Home Watch, to ensure its Client's peace of mind, covers its Employees with Public Liability and Employers Liability Insurance.
5.2. The Company's insurance cover, only operates when the Administrators is working on an assignment from the Company and for the duration and times of the selected service.
5.3. Where Administrators are required to drive a Clients car, responsibility for the provision of appropriate insurance cover rests with the Client.
5.4. It is agreed that it is the Clients responsibility to adequately insure the property and its contents and any pets with an insurance company of good repute, and that such insurance shall continue for the duration of this agreement. Please note that Home Watch will not accept any liability for any damage caused by your pet or pets.
6. Miscellaneous
6.1. Where exceptional work or non standard skills and experience are involved e.g. the care of large gardens, green houses, indoor plant collections, and swimming pools etc, charges will be made according to the level of skill required. Approximate guides will be provided by telephone and detailed quotations.
6.2. No payments are made directly to the Administrators.
6.3. A reservation, whether written or verbal, constitutes a binding agreement, and as such, all cancellations incur a £30 fee. This fee covers all administration costs.
6.4. An Administrator may wish to have the companionship of their partner / spouse during an assignment. This incurs the Client no additional expense. The companion / spouse will have passed the Company's vetting programme and is also fully covered by the Company's insurance.


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